How is my token balance calculated?

Your token balance at any point consists of the sum of:

  • The 50 tokens you were assigned the first time you logged onto this new site if these have not been used (these expire on your next monthly “anniversary date” shown underneath your token balance).
  • Any unused tokens that you have purchased (these do not expire)
  • Any unused/unexpired “anniversary tokens” for the current month. Each month (on the anniversary of your join date) you are assigned 50 tokens for free to use on the site. However, any unused tokens will expire when the next set of free tokens are assigned so make sure you use these before your next assignment date (shown underneath your token balance)

I have already taken a quiz/course and paid for it using my tokens. However the next time I take it, it deducts tokens again. Why?

Unlike other learning platforms where you pay for access to a set of quizzes/courses, the flexible model of Learn Data Insights is based on a pay-as-you-go consumption model. Each quiz or  course module attempt consumes tokens each time you take it

I'm having a problem with the site or I want to provide some feedback on the content. How can I do this?

If you are logged in, please click on the option to “Raise a new ticket” under the Support section of the menu under “My LDI Content”. For quizzes, there is also the option to raise a ticket against each specific question by clicking on the link in the question feedback.

If you are unable to log in, please contact us using the “Contact Us” link on the main menu or send us an email to

Each Quiz/Course also has a comments/feedback section underneath so please let us know what  you think of it – your feedback will help us to make the content better for you!